Questions and Answers

Got a question?

Here a few quick things to clear up so that it may save you a phone call or an email.

Why are poms sold individually? 

That is the industry standard.  Poms are all sold individually so that they can be mixed and matched.  If you need a pair you will need to order two individual poms. 

Why do custom poms take longer?

Custom poms are sent to the factory to be made to your specifications.  This takes a little extra time, but is well worth the wait!  Most months of the year this will take 4-7 business days.  However August, September, and October months are very busy, so production can be more like 7-10 business days.

Why do we always refer to business days?

Production does not take place on weekends or holidays, nor does shipping.  So, when you are counting out the timing on the arrival of your poms be sure to only count Monday-Friday.

Why do we have minimums on custom poms?

We have a minimum on custom poms because they machines have to be set at a certain number to run the machines. 

Are rooter poms custom? 

Yes, they are custom made, and the minimum is a 100 poms.  After 100 you can break it down to whatever number you’d like.

Do we accept purchase orders?

Yes, if you are a school or non-profit organization and your order is over $200 we are happy to accept a purchase order.