Orders & Shipping Information

Order Processing

We process and ship orders Monday through Friday. Currently we do not offer shipping on Saturday, Sunday, or holidays. Most in-stock pom orders ship within 2 business days. Custom pom orders ship after production. Production times vary depending on product and time of year. Most custom pom orders ship out of the factory in 5-10 business days. If you have any questions or issues with your shipment, please first sign into your account and check your order status or contact us at orders@poms4less.com or call us at 1-877-503-POMS Mon-Fri, 9 a.m.-3 p.m. MST.

Sales Tax

At this time we are only required to collect sales tax for residents of Colorado. If you are with a school or non-profit organization we do not need your tax exempt form unless you are in the state of Colorado.

Order Charges

Poms4Less does not charge for your purchase until we ship your poms. If you have paid with a debit card your bank will secure/reserve the funds used for your purchase with an authorization in the amount of your purchase. Once your product has shipped the secured authorization will be erased and you will see the charge. With some banks you may see the authorization holding and the charge at the same time. The bank will clear the authorization charge once the system processes all new transactions at days end for your bank.

Shipping Confirmation Emails

With all orders placed through our website we send a shipping confirmation email when any part of your order leaves the shipping warehouse. This email includes your tracking number for you to track your shipment.

Shipping Methods

We offer the following shipping methods listed below to our customers. Delivery days apply to in-stock items only. If you need your product quickly, please put the details in the notes and we will do everything we can to accommodate your needs. Most orders are shipped out of California. Keep in mind most in-stock orders ship within 2 business days; please select your shipping with that in mind. We do not ship to P.O. Boxes, you must

We offer Standard Overnight/Next Business Day, Second Business Day and Third Business Day shipping for in-stock items. Expedited shipping is not available for items shipped to P.O. boxes, APO/FPO’s or international destinations. Please remember to include our processing time (usually next business day on in-stock items) in choosing your expedited service.

Please note: FedEx will always leave residential packages without a signature. If your residential location is not secure, we recommend shipping to a business address. Therefore, if you are shipping a high value package to a residence and are not sure you'll be home, please consider shipping to your work address.

Unable To Fill Order

We make every effort to fulfill each order. However, if for any reason your order needs to be cancelled because we are unable to fill your order, you will be notified by e-mail. Please add orders@poms4less.com to you e-mail to make sure you get our e-mail correspondence.

Return Policy

We strive to provide you the best possible quality, American made, poms available. And want you to be happy with your pom purchase. However, all custom poms are made to your specifications for you specifically, therefore they are not returnable. If you ordered stock poms and are not completely satisfied with your poms you may return them for a refund within 21 days.

Please follow these guidelines for returns:

1. All returns must be made within 21 days and are subject to a 15% re-stocking fee.
2. NO returns or exchange on custom made or on our "deep discounted" poms.
3. We do not cover return shipping, but recommend using either FedEx or UPS ground.
4. Refunds will be issued for the price of the poms excluding any original shipping charges.
5. We make every effort to process returns and exchanges promptly. Return credits are usually issued within 1-4 business days after your package is received.
6.  Our shipping return address will vary depending on the quantity of items returned. If you wish to return an order you will need a return authorization and address that can be obtained by contacting us at service@poms4less.com.